APT Care Ltd Privacy Policy
The type of personal information we collect
Personal data is information about a living person, which means we can determine who they are, such as name, address, telephone number, date of birth, bank details, etc. This can include written letters, emails, photographs, audio recordings, and video recordings.
Some data is called ‘special category data which is more sensitive, and we have to look after it more carefully. This includes ethnic origin, religious beliefs, sexual orientation, trade union membership, and health data.
How we get the personal information and why we have it
Most of the personal data we process is to enable us to recruit safely and to be able to keep the people we support safe and well.
Our primary business is to care for people in their homes, so we must ensure staff is thoroughly vetted, and all checks are carried out before hiring.
We practice ‘safer recruitment,’ following all necessary steps. We ask staff to complete an application form that contains personal data. If we progress the applicant, we request identification, proof of address, NI number, and confirmation of any criminal history.
Referrals for care mostly come from the local authority or secondary health provider. This includes details about the individual, including their name, address, marital status, gender, DOB, and any health conditions or diagnosis.
We use the information that you have given us to:
1. Provide services and anything we must do by law.
2. Carry out our regulatory responsibilities, which we must do by law.
We may share this information with the Local Authority, relevant CCG, Commissioners, Safeguarding Board, Police, Fire Service, Ambulance Service, and other Strategic Partners.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on the following:
(a) Your consent.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
You can withdraw your consent at any time by writing to the Registered Manager of the branch. Their name can be found in the People Guide or the CQC website.
How we store your personal information
Your information is securely stored in the branch address and on the company server. We only keep the information for as long as necessary, usually stated in the contract schedules.
Employment data is typically kept for six years.
After the prescribed time, the data is safely destroyed or erased from the server.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to processing your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Don’t hesitate to contact us at 24 Titan Court, Luton, Beds LU4 8EF if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can complain to us at 24 Titan Court, Luton, Beds LU4 8EF addressed to Ian Hillsden.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Our contact details
Name: APT Care Ltd
Address: 24 Titan Court, Luton, Beds LU4 8ef
Phone Number: 01582451745
Email: info@aptcare.co.uk